Termos e Condições
These Terms and Conditions govern all travel packages, services and bookings offered by Teekonda. Please read them carefully, by making a Booking with us, you agree to be bound by them.
Quem Somos
These Terms and Conditions (“Terms”) govern all travel packages, services and bookings offered by Teekonda Europe OÜ (“Teekonda”, “we”, “us”, “our”), a company registered in Estonia under registry code 17446800, with its registered seat at Tuukri 19, 10120 Tallinn, Estonia.
- Email: privacy@teekonda.com
- Website: teekonda.com
By making a booking with Teekonda, whether directly or through an authorised representative, the Client (“you”, “Client”) agrees to be bound by these Terms.
Definições
- "Reserva" significa uma reserva confirmada para uma Viagem feita de acordo com a Secção 4.
- "Viagem" significa o pacote de viagem terrestre descrito no itinerário relevante publicado pela Teekonda.
- "Tour Leader" significa o representante da Teekonda que acompanha o grupo durante toda a Viagem.
- "Viajante Principal" significa a pessoa que faz a Reserva em nome de todos os viajantes nela incluídos.
- "Data de Chegada" significa o primeiro dia da Viagem, correspondente à data de check-in no primeiro hotel incluído no itinerário.
- "Data de Partida" significa o último dia da Viagem, correspondente à data de check-out do hotel final incluído no itinerário.
- "Suporte Duradouro" significa qualquer método (como e-mail) que permita que informações dirigidas pessoalmente ao Cliente sejam armazenadas e reproduzidas sem alterações.
Âmbito dos Serviços
Teekonda designs and operates small-group, land-only travel experiences for groups of between 5 and 15 participants, plus one Tour Leader. Unless expressly stated otherwise in the itinerary:
- Os serviços da Teekonda começam no check-in do primeiro hotel incluído no itinerário (Data de Chegada) e terminam no check-out do último hotel incluído no itinerário (Data de Partida).
- Voos internacionais e domésticos para chegar ao destino estão sempre excluídos e são da exclusiva responsabilidade do Cliente, incluindo qualquer viagem para chegar ao primeiro hotel até à Data de Chegada e viagem subsequente após a Data de Partida (exceto quando um transfer do aeroporto esteja incluído ou seja escolhido como opção para a Viagem).
- O alojamento é fornecido em propriedades de mínimo 4 estrelas ou boutique hotel equivalentes, com pequeno-almoço incluído (quando uma propriedade não oferecer pequeno-almoço, o Tour Leader organizá-lo-á em nome da Teekonda).
- Um Tour Leader da Teekonda acompanha o grupo durante toda a duração da Viagem e normalmente fica alojado num quarto individual, embora em alguns casos o Tour Leader possa partilhar um quarto com outros participantes.
- Os serviços incluídos e excluídos para cada Viagem estão detalhados no itinerário específico publicado no nosso website, que forma parte integrante destes Termos assim que uma Reserva que o referencie for confirmada.
Processo de Reserva e Confirmação
A Booking is provisional until Teekonda has received both the signed booking form (or confirmed order) and the deposit specified in Section 5. Teekonda will issue a written booking confirmation once these conditions are met.
The Lead Traveller is responsible for the accuracy of all information provided for every participant included in the Booking, and for relaying all communications from Teekonda to the other participants in the group.
Trips are subject to a minimum number of participants. If the minimum is not reached, Teekonda may cancel the Trip in accordance with Section 9 and refund all amounts paid or offer an alternative Arrival Date.
Preços e Pagamento
Depósito: um depósito de 5% do preço total da Viagem é devido no momento da Reserva. Este depósito é totalmente reembolsável se cancelado pelo Cliente até 30 dias antes da Data de Chegada.
Saldo: o saldo restante é devido o mais tardar 30 dias antes da Data de Chegada. Se a Teekonda não receber o saldo até esta data, reserva-se o direito de tratar a Reserva como cancelada pelo Cliente ao abrigo da Secção 7.
Reservas feitas até 30 dias antes da partida: o pagamento total é devido no momento da Reserva.
Prices are quoted per person, based on double or twin occupancy unless otherwise stated, and are confirmed in the currency and amount shown on the applicable booking confirmation. Teekonda reserves the right to correct manifest pricing errors prior to confirmation.
Teekonda may, from time to time, issue special offers, discounts or vouchers. Unless stated otherwise, these apply exclusively to Bookings made at the “Standard” fare.
Each Trip is offered at three fare levels: Early Bird, Standard and Last Minute, each with a limited number of seats. Where a group Booking cannot be fully accommodated within the requested fare level because insufficient seats remain at that level, the entire group Booking will be charged at the next higher fare level available at the time, and the remaining seats at the lower fare level will stay available for other Clients. This rule does not apply to the Last Minute fare: a group Booking that cannot be fully accommodated at Standard pricing will instead be charged in full at the Standard fare. Clients wishing to combine different fare levels within the same group may do so by making separate Bookings.
Revisões de Preço Após a Reserva
Uma vez confirmada a Reserva, o preço da Viagem não será alterado, exceto conforme estabelecido nesta Secção.
Teekonda may increase the price only to reflect changes in: the cost of fuel or other power sources for transport included in the Trip (such as coach, boat or train transfers within the itinerary); taxes or fees imposed by third parties, including tourist or landing taxes; or exchange rates relevant to the Trip. Any increase is calculated using the same method as the underlying cost change and notified to the Client on a Durable Medium, together with a justification and the calculation. No price increase will be notified less than 20 days before the Arrival Date.
Where these same cost factors result in a price decrease after Booking, Teekonda will pass on the corresponding reduction to the Client, after deducting the actual administrative costs of doing so.
Cancelamento pelo Cliente
Os pedidos de cancelamento devem ser feitos por escrito para privacy@teekonda.com. The following charges apply, calculated on the total Trip price and based on the date the written request is received:
- Mais de 30 dias antes da Data de Chegada: depósito reembolsado na totalidade, menos quaisquer custos não recuperáveis de terceiros já comprometidos em nome do Cliente.
- 29–15 dias antes da Data de Chegada: 50% do preço total da Viagem é retido; os 50% reembolsáveis são emitidos ao Cliente na forma de um voucher de viagem válido por 12 meses, resgatável numa futura Viagem Teekonda.
- 14–0 dias antes da Data de Chegada, ou não comparência: 100% do preço total da Viagem é retido.
Where a Trip itinerary involves suppliers with stricter non-refundable conditions (e.g. limited-availability boutique properties or seasonal experiences), those specific conditions will be disclosed at the time of Booking and will prevail over the general scale above.
Client-arranged flights, visas, vaccinations and travel insurance are not covered by this cancellation policy and are governed by the terms of the relevant third-party provider. See also Section 10 for your right to cancel free of charge in extraordinary circumstances.
Transferência da Tua Reserva
Instead of cancelling, the Client may transfer their Booking to another person who satisfies all conditions applicable to the Trip (including any visa, health or fitness requirements), by notifying Teekonda in writing at privacy@teekonda.com num Suporte Duradouro.
The transferring Client and the person to whom the Booking is transferred are jointly and severally liable for payment of the outstanding balance and for any reasonable, documented costs the transfer causes Teekonda or its suppliers (such as reissue fees charged by a hotel or activity provider). Teekonda will inform the Client of the actual amount of these costs before the transfer takes effect.
Alterações ou Cancelamento pela Teekonda
Teekonda may modify an itinerary before or during a Trip where necessary due to circumstances beyond its reasonable control (see Section 16) or for the safety and wellbeing of the group, always seeking to offer a comparable alternative wherever possible. Minor adjustments that do not materially affect the character of the Trip — such as a change of hotel to one of equivalent standard, or a reordering of activities — may be made without triggering the rights below.
If Teekonda needs to make a significant change to a material element of the Trip before departure (such as a change of destination or accommodation category, or a price increase above the threshold in Section 6), it will notify the Client without undue delay, on a Durable Medium, clearly and prominently. The Client may then, within the period specified in the notice:
- aceitar a alteração proposta;
- aceitar uma Viagem substituta de qualidade equivalente ou superior oferecida pela Teekonda, quando disponível; ou
- rescindir a Reserva sem pagar uma taxa de rescisão.
If the Client terminates under this Section, Teekonda will refund all amounts paid within 14 days and, where the change was not due to Force Majeure, may owe additional compensation where required by applicable law.
If Teekonda cancels a Trip for reasons other than the Client’s default, Force Majeure, or failure to reach the minimum number of participants (Section 4), the Client is entitled to the same choice of remedies described above. Teekonda is not liable for incidental costs incurred by the Client in connection with a cancelled or changed Trip, such as flights booked independently, except where required by mandatory law.
Cancelling Free of Charge, Extraordinary Circumstances
Separately from Teekonda’s own protections in Section 16 (Force Majeure), the Client has the right to terminate the Booking before departure, free of charge and with a full refund of all amounts paid, if unavoidable and extraordinary circumstances occur at the destination or its immediate vicinity, or significantly affect transport to the destination, such that the performance of the Trip, or the carriage of passengers to the destination, is significantly affected.
Examples include serious security incidents, natural disasters, or a level of disease outbreak that makes it unsafe or materially unreasonable to travel, as reasonably assessed by Teekonda against official travel advisories in force at the time.
Documentos de Viagem, Vistos e Saúde
The Client is solely responsible for holding a valid passport (with the validity required by the destination), any necessary visas, and for complying with all health, vaccination and entry requirements applicable to the destinations visited. Teekonda can provide general guidance but does not guarantee the accuracy of requirements, which may change after Booking, and accepts no liability for denied entry or travel disruption resulting from non-compliant documentation.
The Client must disclose to Teekonda, prior to Booking, any medical condition, mobility limitation or dietary requirement that may affect their participation in the Trip, so that Teekonda can advise on the Trip’s suitability.
Seguro de Viagem
Teekonda includes, within the Trip price, a limited travel insurance policy, the terms and coverage of which are set out in the documentation sent to the Client ahead of the Trip (typically around one week before the Arrival Date). Teekonda strongly recommends that all Clients additionally hold a comprehensive travel insurance policy covering, at minimum, medical expenses, emergency repatriation, trip cancellation and loss of luggage, valid for the full duration and destinations of the Trip, taken out at the time of Booking.
Obrigações e Conduta do Cliente
Teekonda curates small-group experiences built on mutual respect, consideration for local communities, and responsible travel. The Client agrees to:
- Seguir as instruções razoáveis do Tour Leader e dos guias locais, particularmente no que diz respeito à segurança.
- Comportar-te de forma a não colocar em perigo, assediar ou perturbar gravemente o aproveitamento da Viagem por outros participantes.
- Respeitar os costumes locais, a vida selvagem e o ambiente; a Teekonda não inclui nem apoia atividades que envolvam a exploração de animais.
Teekonda reserves the right to remove a Client from a Trip, without refund, where their conduct materially endangers or seriously disrupts the group, subject always to a duty of care to arrange the Client’s safe return.
Assistência em Dificuldade
If the Client finds themselves in difficulty during the Trip, including as a result of circumstances covered by Force Majeure, Teekonda will offer appropriate assistance without undue delay, in particular by:
- fornecendo informações sobre serviços de saúde, autoridades locais e assistência consular; e
- ajudando-te a fazer comunicações à distância e a encontrar arranjos de viagem alternativos.
Where the difficulty was caused intentionally or through the Client’s own negligence, Teekonda may charge a reasonable fee for this assistance, not exceeding Teekonda’s actual costs.
Responsabilidade
Teekonda is responsible for the proper performance of the services included in the Trip as described in the applicable itinerary. Where a service is performed by a third-party supplier (such as a local ground operator, hotel or guide), Teekonda’s liability is subject to the terms and liability limits applicable to that supplier, and to any international conventions governing the relevant service.
Teekonda’s liability for damages is limited to three times the total Trip price, except in cases of personal injury, death, or damage caused intentionally or through gross negligence, where no such limitation applies, and except where a lower limit applies under an international convention binding on the relevant supplier.
Teekonda is not liable for loss, damage, delay or additional expense caused by Force Majeure (Section 16), by the Client’s own actions or omissions, or by unforeseeable acts of a third party unconnected with the provision of the Trip.
Força Maior
Neither party is liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including but not limited to natural disasters, extreme weather, war, terrorism, civil unrest, pandemic or epidemic, government travel restrictions, and strikes not involving Teekonda’s own staff. Where a Trip is affected by Force Majeure, Teekonda will assist the Client in good faith with rebooking or alternative arrangements to the extent reasonably possible, but is not obliged to provide a refund beyond amounts recoverable from its own suppliers. This Section limits Teekonda’s own liability; it does not affect the Client’s separate right to cancel free of charge under Section 10.
Proteção Estatutária de Insolvência
Teekonda holds a financial guarantee (“MTR”) in accordance with the Estonian Tourism Act (Turismiseadus), registered with the Consumer Protection and Technical Regulatory Authority (TTJA), securing the reimbursement of payments made by Clients and, where applicable, the cost of repatriation in the event of Teekonda’s insolvency. Details of the guarantee provider and TTJA registration number are available on request and will be stated on the applicable booking confirmation.
Reclamações e Resolução de Litígios
Any issue arising during a Trip should be reported immediately to the Tour Leader so that it can be addressed on the spot wherever possible. If not resolved to the Client’s satisfaction, a formal complaint must be submitted in writing to privacy@teekonda.com within 14 days of the Trip’s end date. Teekonda will acknowledge receipt within 5 business days and provide a substantive response within 30 days.
If a dispute cannot be resolved directly with Teekonda, the Client may refer the matter to the Estonian Consumer Disputes Committee (Tarbijavaidluste komisjon), operated by the Consumer Protection and Technical Regulatory Authority (TTJA), or to the equivalent alternative dispute resolution body in their own country of residence, without prejudice to the Client’s right to bring proceedings before the competent courts under Section 20.
Proteção de Dados
A Teekonda processa os dados pessoais fornecidos em conexão com uma Reserva de acordo com a sua Política de Privacidade, available at teekonda.com, and applicable data protection law, including the EU General Data Protection Regulation (GDPR).
Lei Aplicável e Jurisdição
These Terms are governed by the laws of the Republic of Estonia. Any dispute arising out of or in connection with a Booking or these Terms that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the competent courts of Estonia, without prejudice to any mandatory consumer-protection rights the Client may have under the law of their country of residence.
Disposições Gerais
- Se qualquer disposição destes Termos for considerada inválida ou inexequível, as disposições restantes continuam em pleno vigor.
- A Teekonda pode atualizar estes Termos de tempos a tempos; a versão em vigor no momento da Reserva aplica-se a essa Reserva.
- Estes Termos, juntamente com o itinerário aplicável e a confirmação de reserva, constituem o acordo completo entre o Cliente e a Teekonda em relação à Viagem.
