Tingimused
These Terms and Conditions govern all travel packages, services and bookings offered by Teekonda. Please read them carefully, by making a Booking with us, you agree to be bound by them.
Kes Me Oleme
These Terms and Conditions (“Terms”) govern all travel packages, services and bookings offered by Teekonda Europe OÜ (“Teekonda”, “we”, “us”, “our”), a company registered in Estonia under registry code 17446800, with its registered seat at Tuukri 19, 10120 Tallinn, Estonia.
- E-post: privacy@teekonda.com
- Veebileht: teekonda.com
By making a booking with Teekonda, whether directly or through an authorised representative, the Client (“you”, “Client”) agrees to be bound by these Terms.
Mõisted
- "Broneering" tähendab kinnitatud reserveeringut reisile vastavalt punktile 4.
- "Reis" tähendab maismaa-reisipaketti, mida kirjeldatakse Teekonda avaldatud kavapunktis.
- "Tour Leader" tähendab Teekonda esindajat, kes saadab gruppi kogu reisi vältel.
- "Juhtiv reisija" tähendab isikut, kes teeb broneeringu kõigi sellesse märgitud reisijate nimel.
- "Saabumiskuupäev" tähendab reisi esimest päeva, mis langeb kokku kavas märgitud esimese hotelli sisseregistreerimise kuupäevaga.
- „Lahkumise kuupäev" tähendab reisi viimast päeva, mis vastab väljaregistreerimise kuupäevale viimasest hotellist, mis on kavasse kaasatud.
- „Püsiv andmekandja" tähendab mis tahes meetodit (näiteks e-post), mis võimaldab kliendile isiklikult adresseeritud teavet salvestada ja muutmata kujul taasesitada.
Teenuste ulatus
Teekonda designs and operates small-group, land-only travel experiences for groups of between 5 and 15 participants, plus one Tour Leader. Unless expressly stated otherwise in the itinerary:
- Teekonda teenused algavad esimesse kavasse kuuluvasse hotelli sisseregistreerimisega (saabumise kuupäev) ja lõpevad viimasest kavasse kuuluvast hotellist väljaregistreerimisega (lahkumise kuupäev).
- Rahvusvahelised ja siseriiklikud lennud sihtkohta on alati välja arvatud ja jäävad kliendi ainuvastutusse, sealhulgas igasugune transport esimesse hotelli jõudmiseks saabumise kuupäevaks ja edasine transport pärast lahkumise kuupäeva (välja arvatud juhul, kui lennujaamatransfer on reisi hulka kaasatud või suvandina valitud).
- Majutus on tagatud vähemalt 4-tärni või samaväärses boutique majutuses, hommikusöök kaasa arvatud (kui majutusel endal hommikusööki ei ole, korraldab selle Tour Leader Teekonda nimel).
- Teekonda Tour Leader saadab gruppi kogu reisi vältel ja on tavaliselt majutatud üheinimeses toas, kuigi mõnel juhul võib Tour Leader jagada tuba teiste osalejatega.
- Iga reisi juurde kaasatud ja välja jäetud teenused on üksikasjalikult kirjeldatud meie veebilehel avaldatud kavas, mis muutub nende tingimuste lahutamatuks osaks, kui sellele viitav broneering on kinnitatud.
Broneerimise protsess ja kinnitus
A Booking is provisional until Teekonda has received both the signed booking form (or confirmed order) and the deposit specified in Section 5. Teekonda will issue a written booking confirmation once these conditions are met.
The Lead Traveller is responsible for the accuracy of all information provided for every participant included in the Booking, and for relaying all communications from Teekonda to the other participants in the group.
Trips are subject to a minimum number of participants. If the minimum is not reached, Teekonda may cancel the Trip in accordance with Section 9 and refund all amounts paid or offer an alternative Arrival Date.
Hinnad ja makse
Deposiit: 5% deposiit reisi koguhinnast tuleb tasuda broneerimise ajal. See deposiit on täielikult tagastatav, kui klient tühistab kuni 30 päeva enne saabumise kuupäeva.
Jääk: ülejäänud summa tuleb tasuda hiljemalt 30 päeva enne saabumise kuupäeva. Kui Teekonda ei saa jääki selleks kuupäevaks kätte, jätab ta endale õiguse käsitleda broneeringut kliendi poolt tühistatuna vastavalt jaotisele 7.
Broneeringud, mis on tehtud 30 päeva jooksul enne väljumist: täismakse tuleb tasuda broneerimise ajal.
Prices are quoted per person, based on double or twin occupancy unless otherwise stated, and are confirmed in the currency and amount shown on the applicable booking confirmation. Teekonda reserves the right to correct manifest pricing errors prior to confirmation.
Teekonda may, from time to time, issue special offers, discounts or vouchers. Unless stated otherwise, these apply exclusively to Bookings made at the “Standard” fare.
Each Trip is offered at three fare levels: Early Bird, Standard and Last Minute, each with a limited number of seats. Where a group Booking cannot be fully accommodated within the requested fare level because insufficient seats remain at that level, the entire group Booking will be charged at the next higher fare level available at the time, and the remaining seats at the lower fare level will stay available for other Clients. This rule does not apply to the Last Minute fare: a group Booking that cannot be fully accommodated at Standard pricing will instead be charged in full at the Standard fare. Clients wishing to combine different fare levels within the same group may do so by making separate Bookings.
Hinnamuudatused pärast broneeringut
Kui broneering on kinnitatud, ei muutu reisi hind, välja arvatud käesolevas jaotises sätestatud juhtudel.
Teekonda may increase the price only to reflect changes in: the cost of fuel or other power sources for transport included in the Trip (such as coach, boat or train transfers within the itinerary); taxes or fees imposed by third parties, including tourist or landing taxes; or exchange rates relevant to the Trip. Any increase is calculated using the same method as the underlying cost change and notified to the Client on a Durable Medium, together with a justification and the calculation. No price increase will be notified less than 20 days before the Arrival Date.
Where these same cost factors result in a price decrease after Booking, Teekonda will pass on the corresponding reduction to the Client, after deducting the actual administrative costs of doing so.
Kliendi poolne tühistamine
Tühistamistaotlused tuleb esitada kirjalikult aadressil privacy@teekonda.com. The following charges apply, calculated on the total Trip price and based on the date the written request is received:
- Rohkem kui 30 päeva enne saabumiskuupäeva: deposiit tagastatakse täies mahus, miinus kõik tagastamatud kolmandate osapoolte kulud, mis on juba kliendi nimel ette võetud.
- 29–15 päeva enne saabumiskuupäeva: 50% kogu reisi hinnast jäetakse alles; tagastatav 50% antakse kliendile välja reisikupongina, mis kehtib 12 kuud ning on lunastatav tulevase Teekonda reisi eest.
- 14–0 päeva enne saabumiskuupäeva või ilmumata jätmine: 100% kogu reisi hinnast jäetakse alles.
Where a Trip itinerary involves suppliers with stricter non-refundable conditions (e.g. limited-availability boutique properties or seasonal experiences), those specific conditions will be disclosed at the time of Booking and will prevail over the general scale above.
Client-arranged flights, visas, vaccinations and travel insurance are not covered by this cancellation policy and are governed by the terms of the relevant third-party provider. See also Section 10 for your right to cancel free of charge in extraordinary circumstances.
Broneeringu üleandmine
Instead of cancelling, the Client may transfer their Booking to another person who satisfies all conditions applicable to the Trip (including any visa, health or fitness requirements), by notifying Teekonda in writing at privacy@teekonda.com püsival andmekandjal.
The transferring Client and the person to whom the Booking is transferred are jointly and severally liable for payment of the outstanding balance and for any reasonable, documented costs the transfer causes Teekonda or its suppliers (such as reissue fees charged by a hotel or activity provider). Teekonda will inform the Client of the actual amount of these costs before the transfer takes effect.
Teekonda muudatused või tühistamine
Teekonda may modify an itinerary before or during a Trip where necessary due to circumstances beyond its reasonable control (see Section 16) or for the safety and wellbeing of the group, always seeking to offer a comparable alternative wherever possible. Minor adjustments that do not materially affect the character of the Trip — such as a change of hotel to one of equivalent standard, or a reordering of activities — may be made without triggering the rights below.
If Teekonda needs to make a significant change to a material element of the Trip before departure (such as a change of destination or accommodation category, or a price increase above the threshold in Section 6), it will notify the Client without undue delay, on a Durable Medium, clearly and prominently. The Client may then, within the period specified in the notice:
- nõustuda pakutud muudatusega;
- nõustuda Teekonda pakutud asendusmatkaga, mis on samaväärse või kõrgema kvaliteediga, kui see on saadaval; või
- lõpetada broneering ilma lõpetamistasu maksmata.
If the Client terminates under this Section, Teekonda will refund all amounts paid within 14 days and, where the change was not due to Force Majeure, may owe additional compensation where required by applicable law.
If Teekonda cancels a Trip for reasons other than the Client’s default, Force Majeure, or failure to reach the minimum number of participants (Section 4), the Client is entitled to the same choice of remedies described above. Teekonda is not liable for incidental costs incurred by the Client in connection with a cancelled or changed Trip, such as flights booked independently, except where required by mandatory law.
Cancelling Free of Charge, Extraordinary Circumstances
Separately from Teekonda’s own protections in Section 16 (Force Majeure), the Client has the right to terminate the Booking before departure, free of charge and with a full refund of all amounts paid, if unavoidable and extraordinary circumstances occur at the destination or its immediate vicinity, or significantly affect transport to the destination, such that the performance of the Trip, or the carriage of passengers to the destination, is significantly affected.
Examples include serious security incidents, natural disasters, or a level of disease outbreak that makes it unsafe or materially unreasonable to travel, as reasonably assessed by Teekonda against official travel advisories in force at the time.
Reisidokumendid, viisad ja tervis
The Client is solely responsible for holding a valid passport (with the validity required by the destination), any necessary visas, and for complying with all health, vaccination and entry requirements applicable to the destinations visited. Teekonda can provide general guidance but does not guarantee the accuracy of requirements, which may change after Booking, and accepts no liability for denied entry or travel disruption resulting from non-compliant documentation.
The Client must disclose to Teekonda, prior to Booking, any medical condition, mobility limitation or dietary requirement that may affect their participation in the Trip, so that Teekonda can advise on the Trip’s suitability.
Reisikindlustus
Teekonda includes, within the Trip price, a limited travel insurance policy, the terms and coverage of which are set out in the documentation sent to the Client ahead of the Trip (typically around one week before the Arrival Date). Teekonda strongly recommends that all Clients additionally hold a comprehensive travel insurance policy covering, at minimum, medical expenses, emergency repatriation, trip cancellation and loss of luggage, valid for the full duration and destinations of the Trip, taken out at the time of Booking.
Kliendi kohustused ja käitumine
Teekonda curates small-group experiences built on mutual respect, consideration for local communities, and responsible travel. The Client agrees to:
- Järgima Tour Leaderi ja kohalike giidide mõistlikke juhiseid, eriti ohutuse osas.
- Käituma viisil, mis ei ohusta, ei ahistada ega häiri tõsiselt teiste osalejate reisist naudingut.
- Austama kohalikke tavasid, loodusmaailma ja keskkonda; Teekonda ei sisalda ega toeta tegevusi, mis hõlmavad loomade ärakasutamist.
Teekonda reserves the right to remove a Client from a Trip, without refund, where their conduct materially endangers or seriously disrupts the group, subject always to a duty of care to arrange the Client’s safe return.
Abi raskustes
If the Client finds themselves in difficulty during the Trip, including as a result of circumstances covered by Force Majeure, Teekonda will offer appropriate assistance without undue delay, in particular by:
- andes teavet tervishoiuteenuste, kohalike ametiasutuste ja konsulaarabi kohta; ning
- aidates kliendil teha kaugsuhtlust ja leida alternatiivseid reisikorraldusi.
Where the difficulty was caused intentionally or through the Client’s own negligence, Teekonda may charge a reasonable fee for this assistance, not exceeding Teekonda’s actual costs.
Vastutus
Teekonda is responsible for the proper performance of the services included in the Trip as described in the applicable itinerary. Where a service is performed by a third-party supplier (such as a local ground operator, hotel or guide), Teekonda’s liability is subject to the terms and liability limits applicable to that supplier, and to any international conventions governing the relevant service.
Teekonda’s liability for damages is limited to three times the total Trip price, except in cases of personal injury, death, or damage caused intentionally or through gross negligence, where no such limitation applies, and except where a lower limit applies under an international convention binding on the relevant supplier.
Teekonda is not liable for loss, damage, delay or additional expense caused by Force Majeure (Section 16), by the Client’s own actions or omissions, or by unforeseeable acts of a third party unconnected with the provision of the Trip.
Vääramatu jõud
Neither party is liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including but not limited to natural disasters, extreme weather, war, terrorism, civil unrest, pandemic or epidemic, government travel restrictions, and strikes not involving Teekonda’s own staff. Where a Trip is affected by Force Majeure, Teekonda will assist the Client in good faith with rebooking or alternative arrangements to the extent reasonably possible, but is not obliged to provide a refund beyond amounts recoverable from its own suppliers. This Section limits Teekonda’s own liability; it does not affect the Client’s separate right to cancel free of charge under Section 10.
Seadusega ette nähtud maksejõuetuse kaitse
Teekonda holds a financial guarantee (“MTR”) in accordance with the Estonian Tourism Act (Turismiseadus), registered with the Consumer Protection and Technical Regulatory Authority (TTJA), securing the reimbursement of payments made by Clients and, where applicable, the cost of repatriation in the event of Teekonda’s insolvency. Details of the guarantee provider and TTJA registration number are available on request and will be stated on the applicable booking confirmation.
Kaebused ja vaidluste lahendamine
Any issue arising during a Trip should be reported immediately to the Tour Leader so that it can be addressed on the spot wherever possible. If not resolved to the Client’s satisfaction, a formal complaint must be submitted in writing to privacy@teekonda.com within 14 days of the Trip’s end date. Teekonda will acknowledge receipt within 5 business days and provide a substantive response within 30 days.
If a dispute cannot be resolved directly with Teekonda, the Client may refer the matter to the Estonian Consumer Disputes Committee (Tarbijavaidluste komisjon), operated by the Consumer Protection and Technical Regulatory Authority (TTJA), or to the equivalent alternative dispute resolution body in their own country of residence, without prejudice to the Client’s right to bring proceedings before the competent courts under Section 20.
Andmekaitse
Teekonda töötleb broneeringuga seoses esitatud isikuandmeid vastavalt oma privaatsuspoliitikale, available at teekonda.com, and applicable data protection law, including the EU General Data Protection Regulation (GDPR).
Kohaldatav õigus ja kohtualluvus
These Terms are governed by the laws of the Republic of Estonia. Any dispute arising out of or in connection with a Booking or these Terms that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the competent courts of Estonia, without prejudice to any mandatory consumer-protection rights the Client may have under the law of their country of residence.
Muu
- Kui mõni nende tingimuste säte osutub kehtetuks või mittejõustatavaks, jäävad ülejäänud sätted täies mahus kehtima.
- Teekonda võib neid tingimusi aeg-ajalt uuendada; broneeringu ajal kehtiv versioon kehtib selle broneeringu suhtes.
- Need tingimused koos vastava reisikava ja broneerimiskinnitusega moodustavad kliendi ja Teekonda vahelise täieliku kokkuleppe seoses reisiga.
